Refund policy
Refund & Return Policy
Last Updated: September 6, 2026
At GYMAXION, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Clean and free from damage caused by use
- Returned with original packaging, accessories, and included items
- Accompanied by valid proof of purchase or order information
Items that do not meet these requirements may not be eligible for a return or refund.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the product and packaging
We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.
3. Change-of-Mind Returns
If you simply change your mind about a purchase, you may request a return within 30 days of delivery, provided the product meets our return eligibility requirements.
Unless the item is defective, damaged, or incorrectly supplied, return shipping costs may be the customer's responsibility.
4. Non-Returnable Items
Certain items may not be eligible for return for safety, hygiene, or other reasonable reasons.
This may include products that:
- Have been used or worn
- Are damaged due to misuse or improper handling
- Are missing original components or packaging
- Cannot reasonably be resold in their original condition
If a specific product has different return conditions, those conditions will be communicated on the relevant product page or at the time of purchase.
5. How to Request a Return
To request a return, please contact us at:
Please include:
Subject: Return Request – [Order Number]
And provide:
- Full name
- Order number
- Product name
- Reason for the return
- Photos/videos, if applicable
Do not send an item back before receiving return instructions from our support team.
6. Return Approval
Once we receive your request, our team will review the information and provide instructions if the return is approved.
Returns sent without prior authorization may not be accepted.
7. Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and display the refund.
8. Refund Amount
Approved refunds generally cover the eligible purchase amount.
Original shipping charges may not be refundable unless the return is due to an item being defective, damaged, incorrect, or otherwise our responsibility.
Return shipping costs for change-of-mind returns may be the customer's responsibility.
9. Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it, please:
- Check your original payment account.
- Contact your bank or payment provider.
- Allow additional processing time.
If you still cannot locate the refund, contact us at support@gymaxion.com and we will assist you.
10. Exchanges
We may offer a replacement or exchange for eligible damaged, defective, or incorrect items, subject to product availability.
If the requested replacement is unavailable, an eligible refund may be provided instead.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at support@gymaxion.com.
Because orders may enter processing or fulfillment quickly, we cannot guarantee that a cancellation request can be completed after processing has begun.
Once an order has shipped, our standard return process may apply.
12. Important Return Conditions
Customers are responsible for ensuring that returned items are packaged appropriately to prevent damage during return transit.
GYMAXION reserves the right to decline a refund when an item is returned in a condition that does not meet the requirements of this policy.
13. Contact Us
GYMAXION
A trading brand operated by ORVENTRA LTD.
Email: support@gymaxion.com
Support Hours: Monday–Saturday, 9:00 AM–9:00 PM EST
Response Time: We aim to respond within 1–2 business days.
We are committed to handling eligible returns and refunds fairly, transparently, and efficiently.